Shipping & Order Information

Standard Delivery

• Orders are normally processed and dispatched within 3–5 business days.
• Once dispatched, standard delivery usually takes a further 3–5 business days.
• Please allow approximately 6–10 business days from placing your order.
• Delivery times are estimates and may vary due to courier delays, weekends or bank holidays.

Express Delivery

• A 24-hour express delivery service is available on selected products for £7.99.
• Orders must be placed before 2pm, Monday to Friday, for next working day delivery.
• Deliveries take place on weekdays only, excluding bank holidays.
• Orders placed before 2pm on Friday will be delivered on Monday, provided the item is eligible and dispatched on Friday.
• Please call 0115 987 4422 before 2pm to check eligibility and place your order.

International Shipping

International shipping is calculated after discounts have been applied. You will pay whichever is greater: the minimum charge or the applicable percentage of your order value.

Larger or heavier items may incur additional shipping costs. We will contact you by email before dispatch if additional charges apply.

Order Processing, Tracking & Availability

• You will receive an order confirmation email after placing your order.
• Once dispatched, we will email tracking information for your delivery.
• All orders are subject to product availability.
• If an item is unavailable or we anticipate a delay, we will contact you by email and do our best to fulfil your order in full.