Returns & Refunds
We want you to be happy with your purchase.
If you're not completely satisfied with your order, you can return qualifying items within 30 days of receiving them (subject to our Returns Policy). This page explains how to make a return, what cannot be returned and how refunds and faulty items are handled.
How to return an item
Follow these simple steps to return a qualifying product.
Contact us
Email sales@sewing-online.com with your name, order number, product name and reason for return.
Send your item
Package your item securely. Include your name, order number and reason inside the parcel. Please obtain proof of posting.
Refund
Once we receive your return, we'll process your refund within 14 days, subject to the policy and applicable rights.
Non-Returnable Items
- Made-to-order and cut-to-order items, including fabrics and haberdashery sold by the metre.
- Special-order items.
- Opened packages may be excluded where permitted.
This does not affect your statutory rights.
Faulty, Damaged or Incorrect Items
Please inspect your order for faults or postal damage within 24 hours. If an item is faulty, damaged or not as described, contact us within 7 days of receipt.
Email your order details, a description of the issue and photographs to sales@sewing-online.com. We'll advise on the appropriate next steps.
Return Costs
You are responsible for the cost of returning unwanted items. If an item is faulty, damaged or not as described, contact us to arrange the appropriate remedy.
Refunds
Refunds are processed within 14 days of receiving your return, subject to applicable consumer law. Original postage costs may be deducted for unwanted items where permitted.
Returns Address
General Merchandise International LtdUnit 9 Mallard Road
Victoria Business Park
Netherfield
Nottingham
NG4 2PE
Need Help?
Questions about returns or refunds? Get in touch.
- ✉ sales@sewing-online.com
- ☎ 0115 987 4422
- ⏲ Mon–Fri, 08:30–17:00